Rants and Ravings: Capitol One FAIL

I logged in to my Capitol One Checking and Savings accounts, only to discover the horror that is their new layout...

I have 18 accounts over there, and instead of seeing a clean list of all my money and funds, my virtual envelope system I've used for YEARS... all I see are titles...

They no longer display them neatly on a single screen... and the bottom doesn't give me a full total of my assets with them.

I can't stress my disgust right now...

It is also telling me one of my savings accounts is "inactive" because I haven't transferred money to and from in a while... It's my emergency fund...

****Sigh***

I need a new online bank... This is a joke... Well, looks like for the time being i'll be consolidating accounts and won't be sending $1,000 to medical... Slush Fund is going to be quite a multi service tool.

In other good news, apparently my State return must have been accepted since my refund is already there from California.

Toll Road FAIL

Okay so a few weeks ago I mentioned how I contacted the toll roads...  to set up an account because they are going cashless soon?

and I blogged about how they had great customer service...

I spoke too soon.

I came back from our vacation and the money that should have been credited back to my account, hadn't gone through.... oh ya, and our free $30 of toll credit wasn't actually credited to our account... and our billing "preference" still had not been changed to auto charge $30 (instead of $60) when the balance fell below $10 (instead of $20).

So I basically called the first time for nothing....

I dialed the number again on a Monday and went through the process with a different employee. Her manager was out at lunch, but she told me they would refund our balance as soon as her boss got back in the office,  and that they would apply our credit to our account for the $30 in free tolls.

She was able to get the preference fixed right then and there... but by Friday I had to call a third time because the money from our credit card had not been refunded and our $30 in free tolls was not put into our account. I was promised the credit card would be fixed by Monday morning since I had called Friday morning.

I waited until Tuesday and I logged into our account and found the $30.00 credit... but our $48 still hasn't been refunded back to our credit card...

So I had to call a 4th time!

Yes, four calls to make it happen, but now $48.50 is being put back on my credit card and we have $30 in free tolls to use for our next trips...

I'm just bummed I had to go through all that hassle to make it happen.

I told you so...

If you remember back to these two posts (Capital One 360 Fail & Is Capital One taking over the world?) then you know that in the course of just a few months, somehow Capital One entered my wallet and took over my bank...

Well here's some more news. I just got a letter in the mail and despite the fact that they originally said they were not going to change my rewards program at all on my credit card... they are...

Goodbye 2.0% on everything cash back formerly Household Bank Credit Card...

Sniff, Sniff... On July 15th i'll only earn 1.5% cash back. It's a sad day folks.... Sad Sad day...

Capital One 360 Fail

So you all know that ING Direct was "acquired" by Capital One some time ago... and this month they finally swapped their name so ING Direct is no more... its now Capital One 360...

It's a sad day and I mourn the loss of my orange bouncy ball and my simple banking... Why? because they have already failed and its only day one.

Earlier this month I pulled paperwork at Vanguard to start moving some of my funds from my first Roth IRA to my new Roth IRA at Vanguard. I called and got all the things I needed from Vanguard (very helpful by the way), and then I called the folks at Capital One about any additional steps I needed to do to make the transfer happen... and they told me that no additional forms or paperwork were needed on their end and I simply needed to just send in Vanguards forms and all would be taken care of.

I called Capital One first because of the last time when I tried to move one 457 to another and ran into 6 months of red tape and bad phone calls and customer service issues--- and I didn't want to repeat the process. 

I asked again... They told me I was set to go.

So imagine my surprise when when I got the mail yesterday and found my paperwork from Vanguard had been returned with a letter telling me that I would need to get a "medallion" signature on all my forms because Capital One required it...

I looked at the papers feeling dumb... I had no idea what a "medallion signature" was and quite frankly when you have an online only bank, you can't really walk into an office and ask people to explain it and provide their John Hancock for you...

oh, and in case your wondering, a medallion signature is different than the signature a notary can do... It said so on the papers... so i was at a dead end and went to the internet.

According to Wikipedia,

In the United States and Canada, a medallion signature guarantee is a special signature guarantee for the transfer of securities. It is a guarantee by the transferring financial institution that the signature is genuine and the financial institution accepts liability for any forgery. Signature guarantees protect shareholders by preventing unauthorized transfers and possible investor losses. They also limit the liability of the transfer agent who accepts the certificates.

I decided to put the task on hold and run some errands with my husband instead because procrastination is the best solution sometimes :)

We had some funds that needed to be deposited for our small business (You can see what my husband makes here), so SCB and I went down to US BANK where his account is. The guy who originally signed us up for an account was there and was happily chatting away about the woodturning business with us while my husband deposited funds.

While we were chatting I just happened to bring up the medallion signature problem... and he said he could do it for me there! At no charge too!

the forms were in my purse so I whipped them out and handed them over... He let me use his computer to print off my latest account statement to prove the account was mine... then signed it and let us go on our way.

That's a customer service WIN in my books! 
Thanks US BANK!!!

If I liked their online interfacing and account set up more, I might consider trying to get rid of BOFA... since i only keep my accounts there because of my mortgage and the fact that I need a brick and mortar bank for peace of mind...  So if your reading this US Bank... model your website after capital one 360 and i'm yours :)