Normally we pay cash when we use the toll roads to get to Utah since it saves us a good stretch of sanity... but in May the Toll Roads will be going cash less... and we aren't transponder people since we use it so infrequently.
Right now there are a lot of free credits for signing up (promo codes), and I recently designed an ad for work with a toll road promo code on it for $30 FREE dollars so we decided to go ahead and get a prepaid account set up because it would make our trip free.
Unfortunately when I set up my account I was automatically charged $60 and didn't receive my free $30 of credit. I called their customer service center and after waiting on hold about 5 minutes I got a very friendly Ann on the phone and we got to the bottom of it.
She told me they would get my $30 of free credit set up in the next day or so since it was after business hours when I called. She also told me that they will refund the balance of the $60 charged (minus what we will be using for this trip) back to my credit card. (Since we will be driving out at 2 am they won't have the credit in place by the time we drive through the lanes so we will get around $50 credited back at the end of the trip) She will also change the amount of the auto charge to $30 when our balance goes down to $10 instead of a $60 charge when our balance hits $20.
A simple 5 minute phone call and we will have our $30 of free toll money for a future trip and a much nicer auto pay and no transponder or maintenance fees.
That my friends is a customer service win!
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