They did a great job cleaning and preserving the dress, and now it can hang out in our closet. I really would highly recommend their service. It was really easy and simple (which was nice after the wedding).
All I had to do was toss everything in the box and drop it off a fed ex! All the postage was prepaid and included in the cost... It couldn't have been simpler :)
We didn't pay any extra to include my veil or anything from the wedding, but if I did it again, I would... that way i'd have one box of keepsakes. But then again, my veil only cost me $20 because I just bought a blusher instead and it would have cost that much at least to "preserve it" lol.